Your privacy matters to us. This Privacy Policy explains exactly what personal data suoerph collects, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
suoerph uses 256-bit SSL encryption and industry-standard security protocols to protect all personal and financial data you share with us.
suoerph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve our platform.
As a suoerph player, you have the right to access, correct, and request deletion of your personal data at any time by contacting our support team.
suoerph complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable data protection regulations.
suoerph uses cookies to improve your experience and analyze platform performance. You can manage your cookie preferences at any time.
You can opt out of marketing communications from suoerph at any time. We will always honor your communication preferences promptly.
Summary: suoerph ("we," "us," "our") is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy describes how suoerph collects, uses, stores, shares, and protects your personal information when you access suoerph.org or use any suoerph service. By registering a suoerph account or using our platform, you acknowledge that you have read and understood this Privacy Policy.
suoerph operates the online casino and sports betting platform accessible at suoerph.org, serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As the operator of this Platform, suoerph acts as the data controller responsible for the personal information you provide to us.
This Privacy Policy applies to all personal data collected through the suoerph website, mobile platform, customer support channels, and any other suoerph service. It covers data collected from registered players, visitors who browse the Platform without registering, and individuals who contact suoerph's support team.
suoerph is committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. We take our obligations under this law seriously and have appointed a Data Protection Officer (DPO) to oversee our data privacy practices.
This Privacy Policy should be read alongside suoerph's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
suoerph collects personal data from you in several ways: directly when you register or interact with the Platform, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:
Note: suoerph does not collect or store full payment card numbers. All payment processing is handled by our licensed payment partners using their own secure, PCI-DSS compliant systems. suoerph only receives confirmation of successful transactions and the last four digits of card numbers where applicable.
suoerph uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity data, contact data, login credentials |
| Age & identity verification (KYC) | Identity data, KYC documents, date of birth |
| Processing deposits & withdrawals | Financial data, identity data |
| Providing gaming services | Gaming activity data, account data |
| Anti-money laundering compliance | Financial data, identity data, transaction history |
| Responsible gaming monitoring | Gaming activity data, responsible gaming settings |
| Customer support | Communications data, account data |
| Fraud prevention & security | Technical data, financial data, identity data |
| Platform improvement & analytics | Technical data, usage data |
| Marketing communications (with consent) | Contact data, gaming preferences |
| Legal & regulatory compliance | All categories as required by law |
suoerph will not use your personal data for any purpose not listed above without first obtaining your explicit consent, unless required to do so by applicable Philippine law or a lawful order from a competent authority.
Under the Philippine Data Privacy Act of 2012, suoerph processes your personal data on the following legal bases:
suoerph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
suoerph shares necessary financial and identity data with licensed Philippine payment processors including GCash, PayMaya, BPI, BDO, and Metrobank to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable Philippine financial regulations.
suoerph works with licensed KYC and identity verification service providers to verify your age and identity in compliance with Philippine anti-money laundering regulations. These partners process your KYC documents under strict confidentiality agreements.
suoerph is legally required to share certain data with Philippine regulatory and law enforcement authorities, including but not limited to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and the Bureau of Internal Revenue (BIR), where required by law or a lawful order.
suoerph uses third-party technology providers for hosting, analytics, customer support software, and cybersecurity services. These providers act as data processors on suoerph's behalf and are contractually prohibited from using your data for their own purposes.
Where necessary to provide specific games on the suoerph Platform, limited technical data (such as session tokens and game results) may be shared with licensed game software providers. No personally identifiable information beyond what is technically required is shared with game providers.
International Transfers: Some of suoerph's technology and service providers may be located outside the Philippines. Where personal data is transferred internationally, suoerph ensures that appropriate safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission.
suoerph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
When your personal data is no longer required, suoerph will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by suoerph:
You have the right to be informed about how suoerph collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation. If you have questions not addressed here, please contact our Data Protection Officer.
You have the right to request a copy of the personal data suoerph holds about you, along with information about how it is being used. To submit a data access request, contact our support team at [email protected]. suoerph will respond within fifteen (15) business days of receiving a valid request.
If any personal data suoerph holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You can update certain account details directly within your suoerph account settings, or contact our support team for assistance.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that suoerph may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request.
You have the right to object to suoerph's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though suoerph may be able to demonstrate compelling legitimate grounds that override your objection.
Where technically feasible and where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller.
If you believe suoerph has not handled your personal data in accordance with the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. suoerph encourages you to contact us first so we can attempt to resolve your concern directly.
How to Exercise Your Rights: To exercise any of the rights listed above, please contact suoerph's Data Protection Officer by email at [email protected] with the subject line "Data Privacy Request." Please include your full name, registered email address, and a clear description of your request. suoerph will verify your identity before processing any data privacy request.
suoerph uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit suoerph.org. The types of cookies suoerph uses are:
These cookies are essential for the suoerph Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
suoerph uses analytics cookies to understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is collected in aggregated, anonymized form and is used solely to improve the suoerph experience. These cookies do not identify you personally.
Functional cookies allow suoerph to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. These cookies improve your experience but are not strictly necessary for the Platform to operate.
With your consent, suoerph may use marketing cookies to deliver relevant promotional content about suoerph games and offers. You can withdraw your consent to marketing cookies at any time through your browser settings or by contacting our support team.
Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the suoerph Platform. For more information about managing cookies, refer to your browser's help documentation.
suoerph takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, suoerph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Philippine Data Privacy Act of 2012.
While suoerph takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your suoerph login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
Age Restriction: The suoerph Platform is strictly intended for persons aged 21 years and above. suoerph does not knowingly collect personal data from individuals under the age of 21. If suoerph discovers that personal data has been collected from a minor, that account will be immediately suspended, all associated data will be deleted, and any balances will be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor has registered a suoerph account or provided personal data to suoerph without your consent, please contact our support team immediately at [email protected]. suoerph will investigate and take appropriate action promptly.
suoerph employs age verification procedures during registration and KYC processes to prevent minors from accessing the Platform. These measures are part of suoerph's broader commitment to responsible gaming and player protection.
The suoerph Platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game software providers. When you interact with these third-party services, you are subject to their own privacy policies and terms of service. suoerph is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any personal data to them.
suoerph does not include external links to unrelated third-party websites on the Platform. Any third-party integrations present on suoerph are limited to those necessary to provide the suoerph service.
suoerph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, suoerph will notify registered players via email or an in-platform notification, and will update the "Last Updated" date at the top of this page.
Your continued use of the suoerph Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any updates to this Privacy Policy, you should cease using the Platform and may request account closure by contacting our support team.
suoerph recommends that all players review this Privacy Policy periodically to stay informed of how we protect and use your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or suoerph's data privacy practices, please contact our Data Protection Officer (DPO) using the details below:
Data Protection Officer – suoerph
Email: [email protected]
Subject Line: Data Privacy Request / DPO Inquiry
Live Chat: Available 24/7 via the suoerph Platform
Response Time: Within 15 business days for written requests; immediate for live chat
For concerns about responsible gaming or self-exclusion, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.
Your data is protected. Your privacy is respected. Join hundreds of thousands of Filipino players who trust suoerph every day. 21+ only.